Returns, Refunds & Cancellations

At Oropendola, we take pride in the quality and freshness of our coffee. Please review our policy before placing an order.

Returns

Due to the perishable nature of roasted coffee, all sales are final, and we do not accept returns or exchanges.

Cancellations

Orders may be canceled within 1 hour of purchase for a full refund.

To request a cancellation, please contact us at askjoe@reserve.coffee with your order number as soon as possible.

After the 1-hour cancellation window, orders are considered final and cannot be canceled.

Refunds & Replacements

While we do not accept returns, we want to make things right if something goes wrong with your order.

If your coffee arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and photos if applicable.

We will review your request and arrange a refund or replacement when appropriate, at no additional cost.

Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Questions?

For any questions about your order, please contact us at askjoe@reserve.coffee.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.